Terms and Conditions

These apply to all goods bought from www.solovehair.co.uk

  1. All goods remain the property of solovehair.co.uk until they are paid for.
  2. Orders are subject to availability from suppliers and acceptance of solovehair.co.uk
  3. All prices are as stated and discounts offered only in writing and as settlement for bulk orders. 
  4. Discounts must be taken with 7 days or as stated by solovehair.co.uk
  5. Purchased goods will normally be dispatched via a royal mail for smaller packages, and via courier for larger packages within 3–5 working day. solovehair.co.uk will not accept any liability for any delays in delivery. 
  6. Where goods are ordered but out of stock, delivery can take up to 28 days or longer. This is due to manufacturing lead times.
  7. Where goods are ordered in customer specified colour combinations, delivery can take 28 days or longer as such orders are custom manufactured by suppliers overseas.
  8. At solovehair.co.uk we reserve the right to cancel or suspend orders in situations such as war, government actions at home or abroad, civil unrest, strikes and Force Majeur.
  9. Normal post and packaging charges will be applied and all orders are subject to a minimum value of £10.00
  10. This agreement between solovehair.co.uk and customers shall be governed by English Law.

Returns

  1. All returns must have a RMA. Without this RMA your purchase will not be refunded. To obtain a RMA you must call solovehair on 07590 676 497 and add this to the top of your invoice.
  2. Goods returned can only be credited for refund when returned within 10 days of purchase and received back at So Love Hair Head Office. Unused and unworn and in perfect condition with original packaging, untainted by various scents (nicotine, perfume, aerosol sprays), Product labels MUST NOT BE REMOVED and remain as when purchased.  Please include your invoice on return.
  3. Customers are advised to send returns by Special Delivery/ Recorded Delivery as items that go missing and cannot be allocated or tracked will be at the customers expense.
  4. All returned goods are subject to a 20% re-stocking charge.
  5. All returned goods must arrive back at solovehair.co.uk within 10 days of invoice date to qualify for a refund.

Warranty

  1. At solovehair.co.uk we accept no responsibility for goods returned faulty unless the faults can reasonably be deemed as manufacturing defects having occurred during the last 3 months of invoice date.
  2. Wigs, extensions and hairpieces damaged by the customer will not be accepted for credit refund or exchange or free of charge replacement. solovehair.co.uk will, under all circumstances, need to receive and inspect any faulty claims before deciding
  3. Whether any re-imbursement is due. Goods should be sent by recorded delivery to the company’s Head Office.